Effective Date: [December 27, 2025]
1. Introduction Welcome to ANC Candles (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website anccandles.com (the “Site”) and purchase our luxury home fragrance products.
By accessing or using our Site, you agree to the terms of this Privacy Policy.
2. Information We Collect We collect information that helps us deliver the deluxe experience you expect.
- Personal Data: When you make a purchase or attempt to make a purchase, we collect certain information, including your name, billing address, shipping address, payment information (including credit card numbers. Credit cards/debit cards are encrypted), email address, and phone number.
- Derivative Data: Our servers automatically collect information when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Use Your Information We use the information we collect to:
- Fulfill and manage your orders, payments, and returns.
- Send you order confirmations and shipment tracking updates.
- Respond to your customer service requests.
- Send you our newsletter or promotional information (only if you have opted in).
- Screen for potential risk or fraud.
4. Sharing Your Information We value your trust and do not sell your personal information. We only share information with third parties that assist us in operating our store:
- Service Providers: We share data with trusted third parties such as WooCommerce (to power our online store), Stripe/PayPal (to process payments), and shipping carriers (to deliver your order).
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Cookies and Tracking Technologies We use cookies to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
6. International Data Transfers If you are visiting our Site from outside the United States (including the European Union, UK, Australia, or New Zealand), please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this policy.
7. Data Retention We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax and accounting purposes).
8. Your Rights Depending on your location, you may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us at [email protected]
9. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:
ANC Candles
Email: [email protected]
Phone: 716-218-9066